pk966 Privacy Policy

1. Who We Are

pk966 is an online sports betting and casino platform operated under an international gaming licence, serving registered players across Pakistan including Karachi, Lahore, Islamabad, Faisalabad, and other cities. References to "pk966", "we", "us", or "our" throughout this Privacy Policy refer to the pk966 operating entity and its authorised data processors acting on its behalf.

As the data controller in respect of your personal information, pk966 determines the purposes and means of processing your data. We are committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles and our international gaming licence conditions.

Any queries about this Privacy Policy, or any request to exercise your data rights, should be directed to our customer support team via Live Chat on the pk966 platform or by written communication to the contact details provided in Section 15 of this policy.

2. Personal Data We Collect

pk966 collects the following categories of personal data in connection with the operation of the platform and the provision of our services:

2.1 Identity & Contact Data

• Full legal name as it appears on your CNIC or passport;
• Date of birth (used for 21+ age verification);
• CNIC number or passport number;
• Residential address including city and postcode;
• Email address registered to your pk966 account;
• Mobile phone number.

2.2 Financial & Payment Data

• JazzCash or EasyPaisa account number associated with your transactions;
• HBL, UBL, or Meezan Bank account details provided for withdrawals;
• Transaction history including deposit amounts, withdrawal amounts, and timestamps;
• Source of funds documentation provided during enhanced KYC review.

2.3 Account & Activity Data

• Username and hashed password;
• Account registration date, login history, and session durations;
• Full betting and wagering history across sportsbook and casino products;
• Bonus claims, promotional participation, and wagering requirement progress;
• Responsible gaming preferences including deposit limits and self-exclusion elections.

2.4 Technical & Device Data

• IP address at time of registration and each subsequent login;
• Device type, operating system, and browser version;
• Geolocation data (country and city level) derived from IP address;
• Cookies and session identifiers as described in Section 9.

2.5 Communication Data

• Records of Live Chat conversations with pk966 support staff;
• Email correspondence sent to or received from pk966;
• Complaints, feedback, and survey responses.

3. How We Collect Your Data

pk966 collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion;
• Automated collection: Technical data collected automatically when you access the platform, including IP address, device information, and cookie-based session data;
• Third-party sources: Identity and age verification data received from KYC service providers; fraud and AML screening data from compliance partners; payment confirmation data from JazzCash, EasyPaisa, and banking partners.

4. How We Use Your Personal Data

pk966 uses the personal data we collect for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact, account data
Age verification (21+ compliance)	Identity data, CNIC / passport
Processing deposits and withdrawals (PKR)	Financial, identity data
AML and fraud prevention screening	Identity, financial, technical data
Providing betting and casino services	Account, activity, technical data
Customer support and complaint handling	Identity, communication data
Responsible gaming monitoring	Activity, account, financial data
Platform security and fraud detection	Technical, activity data
Regulatory compliance and reporting	Identity, financial, activity data
Service improvement and analytics	Technical, activity data (anonymised)
Promotional communications (with consent)	Contact, account data

5. Legal Basis for Processing

pk966 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations to you under the pk966 Terms & Conditions, including account management, payment processing, and service delivery;
• Legal obligation: Processing required to comply with AML regulations, gaming licence conditions, age verification requirements, and lawful regulatory requests;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your data protection rights;
• Consent: Processing for optional promotional communications. You may withdraw consent at any time by contacting pk966 support without affecting the lawfulness of prior processing.

6. Who We Share Your Data With

pk966 does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• KYC and identity verification providers: To confirm your identity and age in compliance with our gaming licence requirements;
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, to process your deposits and withdrawals in PKR;
• AML and fraud screening services: To screen transactions and player profiles against financial crime watchlists as required by our licence obligations;
• Game content providers: Who supply the casino and slot game technology integrated into the pk966 platform — these providers receive anonymised session data only;
• IT infrastructure and hosting providers: Who store and process platform data under strict contractual data processing agreements;
• Regulatory and law enforcement authorities: Where we are legally compelled to disclose data by a court order, regulatory directive, or other lawful demand from a competent authority.

All third-party data processors engaged by pk966 are bound by data processing agreements that restrict the use of your data to the specific purpose for which it was shared and require them to maintain appropriate security standards.

7. International Data Transfers

As pk966 operates under an international gaming licence, some of your personal data may be transferred to and processed in jurisdictions outside Pakistan. Where such transfers occur, pk966 ensures that adequate safeguards are in place, including contractual clauses that impose data protection obligations on the recipient equivalent to those applied by pk966 itself.

By registering and using the pk966 platform, you acknowledge and consent to the transfer of your data to the jurisdictions in which our licensing authority and service providers are established, subject to the protections described in this policy.

8. Data Retention

pk966 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a minimum of five years following account closure, as required by AML compliance obligations;
• KYC documents: Retained for a minimum of five years from the date of last transaction, in accordance with anti-money laundering regulations;
• Transaction records: Retained for five years from the date of each transaction;
• Support communications: Retained for three years from the date of the communication;
• Technical logs: Retained for up to twelve months for security and fraud prevention purposes.

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Cookies & Tracking Technologies

pk966 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the pk966 website. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that maintain your logged-in state and security cookies that prevent cross-site request forgery. These cannot be declined.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how players navigate and interact with the platform, used to improve user experience and performance. You may decline these.
• Fraud prevention cookies: Help identify and block suspicious activity, including bot detection and multi-account screening.

pk966 does not use third-party advertising cookies, retargeting pixels, or any cross-site tracking technologies. You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality.

10. Your Data Rights

Subject to applicable law and the conditions of our gaming licence, you have the following rights in respect of your personal data held by pk966:

• Right of access: You may request a copy of the personal data pk966 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations;
• Right to restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to data portability: You may request a structured, machine-readable copy of data you have provided to us;
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact pk966 customer support via Live Chat. We will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

11. Children & Minors

pk966 strictly enforces a 21+ age policy across all products and services. The pk966 platform is not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

Where pk966 discovers or has reasonable grounds to believe that personal data has been collected from an individual under 21, the relevant account will be immediately suspended, all data associated with that account will be securely deleted (subject to any regulatory reporting obligations), and any deposited funds will be returned to their source following investigation.

If you have reason to believe that a minor has registered an account on the pk966 platform, please notify us immediately via Live Chat.

12. Security Measures

pk966 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and pk966 servers;
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records;
• Multi-factor authentication options for player accounts;
• Automated intrusion detection and real-time security monitoring;
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular third-party security audits and penetration testing of platform infrastructure;
• Staff data protection training and binding confidentiality obligations.

Despite these measures, no online system is entirely immune to risk. In the event of a data breach that poses a risk to your rights and freedoms, pk966 will notify you and the relevant regulatory authority in accordance with applicable legal obligations.

13. Third-Party Links

The pk966 platform may contain links to third-party websites, including payment provider portals and game provider interfaces. This Privacy Policy applies solely to data processed by pk966. pk966 is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policy of any external site you visit before providing personal information.

14. Amendments to This Policy

pk966 reserves the right to amend this Privacy Policy at any time. Material amendments will be communicated to registered users via email to the address associated with their account or by prominent notice on the platform, at least 14 days before the amendment takes effect. The date of the most recent revision is displayed at the top of this page. Continued use of the pk966 platform following the effective date of any amendment constitutes acceptance of the revised policy.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pk966 holds about you, please contact us via:

• Live Chat: Available 24/7 directly on the pk966 platform — the fastest route for data rights requests;
• Email: support pk966.org (displayed as plain text — not a clickable link).

pk966 aims to resolve all privacy-related queries within 30 days. If you are not satisfied with our handling of your complaint, you have the right to escalate the matter to the relevant supervisory authority under the jurisdiction of our gaming licence or the data protection authority applicable in your territory.